General

Q: What types of investigations does Talon specialize in?
A: We specialize in various types of investigations including workplace harassment & misconduct, sports misconduct, fraud, insurance, and domestic/spousal investigations.

Q: What is the process for initiating an investigation?
A: To initiate an investigation, contact us via our online contact form.  We will conduct an initial consultation to best understand your wishes and outline the steps involved in the investigation process.

Q: How confidential are your investigations?
A: Confidentiality is paramount in our investigations. We ensure that all information gathered and all communications are kept confidential, and shared only with those who need to know.

Q: Are your investigators licensed and trained?
A: Yes, all our investigators are licensed professionals with extensive training and experience.

Q: Do Talon investigators work on weekends?
A: Yes, Talon personnel work the hours required in order to successfully complete the task.

Workplace Harassment & Misconduct Investigations

Q: What constitutes workplace harassment or misconduct?
A: Harassment or misconduct includes any unwelcome or offensive behaviour that creates a hostile or intimidating work environment.  This may include verbal abuse, discrimination, sexual harassment, bullying, intimidation, or any behaviour that undermines an individual’s dignity or well-being in the workplace.

Q: How long does a typical workplace misconduct investigation take?
A: The duration of a workplace misconduct investigation can vary and depends on many factors.  A simple file with 3-5 interviews and no delays may take 2-3 weeks.  A more involved and more complex investigation may take several months.  A time estimate can be provided during consultation.

Sports Misconduct Investigations

Q: What constitutes sports misconduct?
A: Sports misconduct includes actions that violate the rules, ethics, or integrity of sports.  This includes bullying, discrimination and sexual harassment, as well as other behaviour that is disrespectful, aggressive, or abusive towards athletes.  These behaviours can be perpetrated by athletes, parents, coaches, or any other official/person involved in a sports program. 

Other types of misconduct include doping, match-fixing, harassment, abuse, and any form of unethical or illegal behaviour by athletes, parents, coaches, or other officials.

Q: Who can request a sports misconduct investigation?
A: Sports misconduct investigations can be requested by sports organizations, governing bodies, teams, athletes, coaches, officials, parents/guardians or any other concerned individual.

Fraud & Insurance Investigations

Q: What is a fraud investigation?
A: A fraud investigation involves identifying and proving fraudulent activities such as financial fraud, identity theft, embezzlement, and other deceptive practices aimed at obtaining unauthorized benefits.

Q: What is an insurance investigation?
A: An insurance investigation verifies the legitimacy of insurance claims. This includes investigating claims related to property damage, personal injury, workers' compensation, and other insurance-related matters.

Domestic/Spousal Investigations

Q: What is a domestic/spousal investigation?
A: These types of investigations involve examining personal matters such as infidelity, child custody, missing persons, and other family-related issues to provide clarity and evidence for our clients.

Q: How do you ensure discretion in domestic/spousal investigations?
A: We approach all investigations with the highest level of sensitivity and discretion. We prioritize our clients' privacy and handle all information with the utmost confidentiality.

Assistance Locating Individuals

Q: What does this type of service entail?
A: Assistance with tracking down and locating individuals who are missing or otherwise difficult to find. This can include finding long-lost relatives, debtors, witnesses, or individuals evading legal obligations.

Q: How do you locate individuals?
A: Our location services use a variety of techniques, including database searches, surveillance, interviewing relevant individuals,, searching public records, and social media analysis.

Support Person Services

Q: What is a support person service?
A: Support person services involve providing professional assistance and emotional support during legal proceedings, workplace investigations, or personal situations. This can include attending meetings, hearings, or interviews to offer guidance and ensure fair treatment.

Q: Who can benefit from support person services?
A: Support person services can benefit anyone involved in stressful or complex situations, such as employees during workplace investigations, individuals during legal proceedings, or those facing personal challenges who need professional support and guidance.

Service of Documents

Q: What is process serving?
A: Process serving is the delivery of legal documents, such as subpoenas, complaints, and other court documents, to individuals or parties involved in legal proceedings. It ensures that the recipient is formally notified of their involvement in a legal matter.

Q: Who can request process serving services?
A: Process serving services can be requested by legal professionals, law firms, businesses, and individuals who need to ensure that legal documents are delivered in accordance with legal requirements.

Q: How do you ensure successful process serving?
A: We ensure successful process serving by employing experienced process servers who are familiar with legal requirements and techniques for locating and serving individuals. We provide proof of service with detailed documentation of the delivery.  Despite our best efforts, there may be instances where we are unable to locate an individual. Nevertheless, we remain committed to providing the highest level of service and take every possible step to complete each assignment successfully.